Last Updated: September 9, 2026

Welcome to CCTVPrice-BD.com. These Terms of Service explain the rules for using our website, purchasing our products, and using our services.

By accessing or using CCTVPrice-BD.com, you agree to follow these Terms of Service. If you do not agree with any part of these terms, please do not use our website or services.

CCTVPrice-BD.com is operated as a CCTV dealer and supplier of digital security products and related services, including CCTV cameras, recording devices, accessories, and CCTV installation services.

1. About CCTVPrice-BD.com

CCTVPrice-BD.com provides CCTV cameras, security products, accessories, packages, installation, and related technical services.

We aim to provide accurate product information, prices, availability, warranty details, and service information. However, product specifications, prices, stock status, images, and availability may change without prior notice.

For business and contact information, please visit our official website.

2. Acceptance of These Terms

By using this website, you confirm that:

  • You have the legal capacity to enter into an agreement.
  • The information you provide to us is accurate.
  • You will use the website for lawful purposes.
  • You will not misuse the website or its services.
  • You agree to these Terms of Service and our applicable policies.

3. Product Information

We make reasonable efforts to provide correct information about our products.

Product information may include:

  • Product name
  • Brand
  • Model number
  • Features
  • Specifications
  • Product images
  • Price
  • Warranty information
  • Availability
  • Installation requirements

Product images are mainly for illustration. The actual product may have minor differences in color, packaging, design, or accessories.

Manufacturers may change product specifications without prior notice. Therefore, customers should confirm important specifications before placing an order.

4. Product Prices

All product prices displayed on the website are subject to change.

The final price may depend on:

  • Product model
  • Quantity
  • Current stock
  • Installation requirements
  • Delivery location
  • Additional accessories
  • Special offers
  • Customized requirements

Unless specifically stated, installation, transportation, additional wiring, channel/console work, civil work, or other additional services may not be included in the displayed product price.

The applicable price will be confirmed before order processing.

5. Orders

Submitting an order through our website, phone, WhatsApp, or other communication channels does not automatically guarantee order acceptance.

We may contact you to confirm:

  • Product availability
  • Price
  • Quantity
  • Delivery address
  • Installation requirements
  • Payment method
  • Other order details

An order becomes confirmed after the required information has been verified and accepted by CCTVPrice-BD.com.

We reserve the right to cancel or modify an order if:

  • The product is unavailable.
  • There is an incorrect price or product description.
  • The customer provides incorrect information.
  • There is a technical or system error.
  • The order appears fraudulent or suspicious.
  • The requested product cannot reasonably be supplied.

If an advance payment has already been received for an order that we cannot fulfill, the applicable refund will be processed according to our refund policy and applicable law.

6. Payment

We may offer different payment methods depending on the product and order.

Available payment methods may include:

  • Cash on Delivery
  • Bank transfer
  • Mobile financial services
  • Online payment
  • Other approved payment methods

For large projects, customized packages, or installation services, partial or full advance payment may be required.

Customers will be informed about applicable payment requirements before order confirmation.

7. Delivery

Delivery time depends on product availability, delivery location, transportation conditions, and order requirements.

For regular products, the estimated delivery period will be communicated during order confirmation.

Pre-order, customized, imported, or special-order products may require additional time.

Delivery may be delayed because of:

  • Transportation problems
  • Natural disasters
  • Political unrest
  • Road conditions
  • Weather
  • Supplier delays
  • Product shortages
  • Other circumstances beyond our reasonable control

We will make reasonable efforts to inform customers about significant delivery delays.

Digital commerce businesses in Bangladesh are subject to applicable government requirements concerning delivery, consumer rights, complaints, and refunds.

8. Delivery Inspection

Customers are encouraged to inspect the package when receiving the product.

If the package appears physically damaged, customers should immediately inform the delivery person and contact us.

For electronic products, customers should check the product and accessories as soon as reasonably possible after delivery.

Any issue should be reported with relevant order information, photographs, or videos where appropriate.

9. CCTV Installation Services

CCTVPrice-BD.com may provide CCTV installation and technical services.

Installation charges may depend on:

  • Number of cameras
  • Camera type
  • Installation height
  • Cable length
  • Wiring method
  • Open wiring
  • Channel or console wiring
  • Wall or ceiling condition
  • Power requirements
  • Network configuration
  • DVR/NVR setup
  • Remote viewing setup
  • Additional accessories
  • Location

Additional work that was not included in the original quotation may require additional charges.

Installation work may require drilling, cable routing, network configuration, power connections, and other technical work.

Customers are responsible for providing reasonable access to the installation area.

10. Installation Warranty and Service

Any installation warranty or service warranty will depend on the terms stated in the quotation, invoice, or service agreement.

Product warranty and installation/service warranty are separate unless specifically stated otherwise.

Manufacturer warranties are subject to the manufacturer’s warranty terms and conditions.

Warranty may not cover damage caused by:

  • Physical impact
  • Water damage
  • Fire
  • Electrical surge
  • Lightning
  • Incorrect use
  • Unauthorized modification
  • Tampering
  • Rodent damage
  • Poor electrical grounding
  • Third-party repair
  • Natural disasters

11. Product Warranty

Warranty periods vary by product and manufacturer.

The applicable warranty period will be stated on the product page, quotation, invoice, warranty card, or other applicable document.

Warranty claims may require:

  • Invoice or purchase information
  • Product serial number
  • Warranty card, where applicable
  • Physical inspection
  • Technical testing

Warranty service does not automatically mean product replacement. Depending on the manufacturer’s policy, the product may be repaired, replaced, or otherwise serviced.

12. Returns and Refunds

Return and refund requests must comply with our applicable return and refund policy and the terms communicated at the time of purchase.

A return may be subject to product condition, warranty terms, product category, and the reason for the return.

Products may not be accepted for return if they have been:

  • Physically damaged by the customer
  • Modified
  • Opened or repaired by an unauthorized person
  • Installed incorrectly
  • Damaged through misuse
  • Damaged by electrical problems
  • Missing original accessories or packaging, where required

Special-order, customized, installed, or software-configured products may have different return conditions.

Where a refund is approved, the refund method and processing time will depend on the payment method and applicable rules.

13. Cancellation

Customers may request order cancellation before dispatch or installation.

Once a product has been dispatched, installed, customized, or specially ordered, cancellation may be subject to applicable charges or restrictions.

If an order cannot be canceled because it has already been processed, dispatched, customized, or installed, we will inform the customer of the applicable conditions.

14. Customer Responsibilities

Customers agree to:

  • Provide accurate contact information.
  • Provide a correct delivery address.
  • Check product specifications before purchase.
  • Provide reasonable access for installation.
  • Use products according to manufacturer instructions.
  • Maintain suitable electrical and network conditions.
  • Protect login credentials and remote-access information.
  • Inform us of any technical problem promptly.

Customers are responsible for obtaining any necessary permission to install CCTV cameras on private or shared property.

15. CCTV Privacy and Legal Responsibility

CCTV systems may record images, video, audio, or other information depending on the equipment and configuration.

Customers are responsible for using CCTV equipment lawfully.

The customer must ensure that camera placement, recording, storage, monitoring, and sharing of footage comply with applicable laws and privacy requirements.

CCTVPrice-BD.com is not responsible for unlawful surveillance, unauthorized recording, misuse of CCTV footage, or violation of another person’s privacy by the customer.

16. Website Use

You agree not to:

  • Damage or disrupt the website.
  • Attempt unauthorized access.
  • Copy or misuse website content.
  • Upload malicious software.
  • Use automated systems to abuse the website.
  • Attempt to obtain another customer’s information.
  • Use the website for fraudulent activities.
  • Violate applicable laws.

We may restrict or terminate access to the website where necessary to protect our business, customers, systems, or legal interests.

17. Intellectual Property

Unless otherwise stated, the content published on CCTVPrice-BD.com, including:

  • Text
  • Product descriptions
  • Graphics
  • Images
  • Logos
  • Website design
  • Videos
  • Original content

may be protected by applicable intellectual-property laws.

You may not reproduce, copy, modify, publish, sell, or commercially use our original content without prior written permission.

Third-party trademarks and brand names belong to their respective owners.

18. Third-Party Brands

CCTVPrice-BD.com may sell products from different manufacturers and brands.

Brand names, logos, product images, and trademarks belong to their respective owners.

CCTVPrice-BD.com does not claim ownership of third-party trademarks unless specifically stated.

Warranty and product support for branded products may be subject to the respective manufacturer’s policies.

19. Website Accuracy

We try to keep website information accurate and updated.

However, errors may occasionally occur.

For example:

  • A product may be temporarily out of stock.
  • A price may be displayed incorrectly.
  • A product image may differ from the current packaging.
  • A specification may be updated by the manufacturer.
  • A product may be discontinued.

If we identify a material error before order fulfillment, we may contact the customer to confirm whether they wish to continue with the corrected information.

20. Limitation of Liability

To the extent permitted by applicable law, CCTVPrice-BD.com will not be responsible for losses caused by:

  • Improper product use
  • Unauthorized modification
  • Incorrect installation by a third party
  • Electrical damage
  • Internet or network failure
  • Power failure
  • Natural disasters
  • Acts beyond our reasonable control
  • Customer negligence
  • Loss or misuse of CCTV footage
  • Unauthorized access to customer systems caused by inadequate security practices

Nothing in these Terms is intended to remove or limit any consumer right or legal protection that cannot lawfully be excluded.

21. Force Majeure

We are not responsible for delays or failures caused by circumstances beyond our reasonable control.

These may include:

  • Natural disasters
  • Floods
  • Fires
  • Severe weather
  • Government restrictions
  • Transportation disruption
  • Political unrest
  • Strikes
  • War
  • Epidemics
  • Internet or telecommunications failures
  • Supplier disruptions

We will make reasonable efforts to minimize the effect of such events.

22. Complaints and Customer Support

Customers can contact CCTVPrice-BD.com regarding:

  • Product problems
  • Delivery issues
  • Installation problems
  • Warranty claims
  • Refund requests
  • Order-related complaints

Please provide your order number, invoice information, contact number, and a clear description of the issue.

We aim to review and respond to customer complaints as quickly as reasonably possible.

Bangladesh’s Digital Commerce Operation Guidelines 2021 provide for complaint and redress mechanisms for digital commerce businesses.

23. Privacy

We may collect information needed to process orders and provide services.

This may include:

  • Name
  • Phone number
  • Email address
  • Delivery address
  • Billing information
  • Order information
  • Service requirements

We will use customer information for legitimate business purposes, including order processing, delivery, installation, warranty support, customer service, and communication.

Personal information should be handled in accordance with our Privacy Policy and applicable laws and regulations.

24. Changes to These Terms

We may update these Terms of Service when necessary.

Updated terms will be published on this page with a revised “Last Updated” date.

Customers should review this page periodically.

Continued use of the website after an update may constitute acceptance of the updated terms to the extent permitted by applicable law.

25. Governing Law

These Terms of Service are intended to operate under the laws and applicable regulations of Bangladesh.

Any dispute will be handled according to the applicable laws and legal procedures of Bangladesh.

Nothing in these Terms is intended to limit rights available to consumers under applicable Bangladesh law.

26. Contact Us

For questions about these Terms of Service, orders, products, installation, warranty, or customer support, please contact us.

CCTVPrice-BD.com
Business: CCTV Dealer & Digital Security Solutions Provider
Address: House #7, G Floor, Block #B, UMA Goli, Khilgaon, Taltola Road, Dhaka-1219, Bangladesh
Phone: +880-1554-335392
WhatsApp: +880-1916-721582
Website: CCTVPrice-BD.com

Important Notice

These Terms of Service are a general business template prepared for CCTVPrice-BD.com. They should be reviewed by a qualified lawyer or legal professional in Bangladesh before publication, especially for detailed refund, warranty, privacy, consumer-rights, payment, and dispute-resolution provisions.

The Ministry of Commerce has published the Digital Commerce Operation Guidelines 2021, which should be considered when finalizing the website’s e-commerce terms.